What to do if…

I find head lice in my child’s hair

My child has a stomach upset or is unwell

My child needs to take medication during school hours

My child has lost items of clothing

I have a concern about my child

I want to take my child out of school in term time

I want someone else to pick up my child from school

I am no longer living with my partner


I find head lice in my child’s hair

Don’t panic! Head lice have been making a nuisance of themselves for thousands of years; because they can’t survive the cold, they cling to our hair, keeping close to the warmth of our heads. Around three million people in the UK catch head lice every year – and they’re most common among school children. Your child’s hair can be long, short, straight, curly, light, dark, clean or dirty – head lice aren’t fussy where they live. Head lice are a problem every school has to tackle with the help of parents and carers.

There are many proprietary Brands on the market to treat your child’s head with. However the  best long term preventative solution is to regularly use a bug busting kit.  Reinfection is common so it is important that all parents and career in your child’ class are also alerted

So as a school we  take the following action:

  • If living head lice are seen in your child’s hair we will contact you and ask you to pick up your child from school and take them home to treat their hair. Once they have been treated they can return to school.
  • If a case of head lice occurs in a class, a text  is sent out (not naming the child) alerting other parent/carers that they have been spotted. Then we like all the parents and carers for that class to treat their child for the next seven days following the instructions on the ‘Bug Busting’ website.

If you do not have access to on-line resources the school can provide a leaflet which will explain what you need to do. This treatment does not involve expensive solutions but it does involve a special comb which can be purchased at the chemist. Working together in this way we keep occurrences of Head lice at Broadway to a minimum.
With the unique combs in the Bug Buster Kit, your usual shampoo and any conditioner you can detect and clear head lice and remove nits, following the instructions included in the Kit.

The bevel-edged teeth of their specially developed Bug Buster comb comfortably pick up head lice which the more rounded teeth of other fine tooth combs miss. The teeth are precisely spaced, close enough to swiftly lift out newly-hatched head lice, whilst still allowing easy movement through the hair.

Lice cannot become resistant (immune) to the Bug Busting Method.

Bug Busting fits in with weekly hair-washing to keep you on top of head lice.

Bug Busting is a safe, no-pesticides way to cope with head lice routinely and in a crisis.

You only need one re-usable Kit for the whole family – many families use their original Bug Buster Kit for detection and cure for at least a year.

My child has a stomach upset or is unwell

If your child is ill please phone the office (01454 867130) first thing in the morning to let us know they will be absent.  Children are likely to make the best and quickest recovery at home. Some illnesses such as chicken pox and measles have set guidelines regarding incubation and infectious periods which must be adhered to. The school follows the guidelines provided by Public Health England:

Guidance on infection control in schools and other childcare settings
If your child has sickness or diarrhoea at home or in school they must be kept at home for at least 48 hours from their last incident of diarrhoea or vomiting even if they appear better. Please help us with this as germs, particularly those associated with the above, spread very quickly amongst small children.

My child needs to take medication during school hours

With ongoing complaints such as asthma, parents/carers are requested to complete a written medical plan. This allows staff to administer the child’s inhaler on your behalf. Asthma inhalers are kept centrally in the school office and children have access to them as required. If you have any concerns with regard to this process please contact the school office who will be happy to help.

Parents/carers of children who suffer from severe long term or life threatening illnesses or disabilities such as anaphylactic shock must discuss the situation with the Head teacher so that a medical care plan can then be drawn up to address their specific needs. This will ensure that everyone is confident to meet the child’s needs and any specific staff training requirements are in place before the child comes into school.

In normal circumstances staff cannot take responsibility for administering prescribed medication to children. We would advise that children complete a course of treatment after illness before returning to school. Sometimes, medication can be given by parents/carers coming into school to administer medicine at lunch if a child has been prescribed a course of antibiotics for example that extend beyond the period of illness but this should be discussed with the Head teacher or office staff prior to any such action taking place.z

My child has lost items of clothing

If your child comes out of school without various items the quickest solution is to return them to the classroom to have another look. Sometimes items will find their way into other classrooms, parts of the school or even be mistakenly taken home by another child.

Eventually unclaimed items will be placed in the lost property drawers found just inside the school entrance.. We can also send out a text to other parents in your child’s class if you think that would help. Staff are as anxious as you to reunite lost items with their owners as PE and other outdoor activities are disrupted by children not having the correct footwear or clothing.

Prevention is better than cure so PLEASE, PLEASE REMEMBER TO CLEARLY NAME ALL BELONGINGS! P.E. kit, Uniform, Clothing, Wellingtons etc please name everything. We cannot emphasise enough how important it is to name all of a child’s belongings. Also please keep checking that the names you have provided have not washed or worn off. We are very conscious that kitting out a child for school is an expensive business. Parents/carers and teachers alike get very frustrated when, for example, after the first full P.E. lesson a teacher is left with a pile of ten or more identical school sweatshirts all brand new, mostly the same size, with no idea who they belong to because they are not named.

I have a concern about my child

Art Broadway we have an open door policy and like to deal with parental concerns, queries or complaints promptly. You first port of call should be your child’s class teacher. You can also ask to see the Deputy Head Teacher/ SENCO and or the head teacher.

Class teachers’ time is heavily committed first thing in the morning, however, if the matter can be dealt with quickly it may be possible to talk to the class teacher before school or write a note to be passed on. More in-depth discussions should probably wait until after school. An alternate route is through the Head teacher who will be happy to discuss any concerns.

I have a complaint

We know that it can feel uncomfortable to question or challenge, but if you don’t tell us what is worrying you we cannot explain what we are doing or try to put it right.

 If you feel you need to complain when you’ve discussed your query or concern (see above) there is a form you’ll need to use. (The school office and Clerk to the Governing Body have copies of this form and guidance for making a complaint. You can also find it on the policies page of this website)

If you make a complaint this is what will happen:

  • You will receive a response within two school working day, even if this is a courtesy call to acknowledge receipt of the complaint
  • Your complaint will be dealt with honestly, politely and in confidence
  • Your complaint will be looked into thoroughly and fairly
  • If your complaint is urgent we will deal with it more quickly
  • We will keep you up to date with progress at each stage
  • You will get an apology if we have made a mistake
  • You will be told what we are going to do to put things right
  • You will get a full and clear written reply to formal complaints within 15 school days of the complaint being heard
  • The Headteacher will keep a copy of all complaints made in a complaints log.

I want to take my child out of school in term time

It is a legal requirement for your child to regularly attend school and that is why you need to ask permission before you consider taking your child out of school. This should be made on the school ‘Request for Absence’ form, which is available from the school office. A request should be made well in advance of the proposed absence because remember, your request may be turned downAt Broadway we believe that full, regular attendance and punctuality are an important factor in achieving a successful education, and we therefore do everything we can to promote it.

If there is an exceptional circumstance the Head Teacher may grant leave of absence. At Broadway the Head teacher is required to take into account the following information:

  • The reason behind the request which must clearly indicate that this is an exceptional circumstance.
  • The child’s current level of school attendance
  • Any previous requests for absence
  • Punctuality

No leave will be granted to pupils in Year 1 during the statutory phonics assessment week in June or during the Teacher Assessment period for Year 2 in May.

Parents and carers are urged not to request leave at the beginning of the new school year in September. This is an important time when children make friends and settle into their new classes.

Please also see the school’s attendance policy for further clarification

The registers we have a duty to complete are legal documents and all attendance has to be recorded accurately. It is important that every absence is notified to us, otherwise absences will be deemed as unauthorised. The school will contact you by telephone if we are expecting your child to attend school and they do not arrive.

If you wish to take your child out of school during the day, for example a doctor’s or dentist appointment, you will also need to sign your child out. The ‘signing out’ form is available in the office.

I want someone else to pick up my child from school

The safety and security of all our children n is of paramount importance, we do not therefore allow your child to go home with anyone not on their permitted contact list.  Parents can add contact to this list at any time by personally contacting the school office. It is also possible to temporarily add a new person (if for example your child is going home to play at another child’s house) by informing the class teacher or school office who can then add this information to the class lists.

Please remember only the parent/ carer for a child is permitted to request amendments to that child’s contact list.

I am no longer living with my partner

If there is a change to family circumstance it is important to inform the school as soon as possible so that information sharing between parents and school can continue uninterrupted. This is easily achieved by informing the school office of changes of address and contact details. You may also wish to speak to the class teacher(s) or Head Teacher.

If we are aware of changes in family circumstance we can better support your child/children and be prepared for any questions or information they may raise in class. It is also possible for separate parent teacher meetings to be scheduled if that would be helpful.